Privacy Policy

At PETTOPIA.LK, safeguarding your privacy and ensuring the security of your personal information is our priority. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website. By using our services, you agree to the terms outlined in this policy.

Information We Collect

When you use our website, we may collect the following types of information:

• Personal Identification Information: This includes details such as your name, email address, and phone number, which you provide voluntarily during registration or checkout.
• Social Login Data: If you choose to log in using Facebook or Google, we collect certain information from your social media account, such as your name and email address. We use this information to send newsletters, promotions, and updates.
• Payment and Billing Information: Details necessary for processing your orders, including credit card information, handled securely by trusted third-party payment processors.
• Browsing Information: Automatically collected data such as your IP address, browser type, and device information through cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.
• Communicating with you regarding your purchases, providing customer support, and responding to inquiries.
• Personalizing your shopping experience by offering relevant product recommendations and promotions.
• Improving our website, products, and services based on your feedback and browsing behavior.
• Detecting and preventing fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

• Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests or orders.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions. You can disable cookies through your browser settings, but this may limit certain features of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically for updates.

Contact Us

If you have questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.